Returns & Exchanges

Exchange/Return Form
Download Exchange/Return Form(PDF Format)

Download Exchange/Return Form(Doc Format)

Download Exchange/Return Form(PDF Format) (NZ Customers)

Download Exchange/Return Form(Doc Format) (NZ Customers)
 

Angel Maternity allows customers to return or exchange a product (except underwear) which is faulty or not fitted. Return/exchange for garments that are still currently available for sale online. Angel Maternity online customers have an extended exchange time frame of up to 21 days (from the date received). Please allow up to 10 working days for the refund to appeared in your account.

You are responsible for any cost associated with returning the item(s) to us and any additional postage cost for exchange items.

For Australian and NZ customers, $8.5 postage will be deducted from the refund if the total order amount is less than $100 after the return.

Australian Customer

An Exchange Form is available online to download. Please send the parcel with the form to:

Angel Maternity Return Department
Unit 46, 5 Gladstone Road,
Castle Hill, NSW 2154

Angel Maternity strongly suggests using a postage bag with tracking available such as Express Post or Registered Post. Angel Maternity will not be responsible for any parcel sent by customer that is lost in transit, which does not have a tracking number.

New Zealand Customer

New Zealand customers please login to your account, complete the online Return / Exchange Form and return the parcel to:

Angel Maternity Return Dept. NZ
PO Box 210062
Laurence Stevens Drive
Auckland 2154

International customers are required to provide contact number and credit card details, or tick for approval on the exchange form that the credit card may be charged for the returning freight costs.

Faulty Garments


Angel Maternity does its best to ensure that all customers receive goods of top quality. However, in the situation where you believe that a garment may appear faulty, or different from the description provided on the website, please contact the Sales Team immediately on 1800 919 688, and we will try to resolve the issue as quickly as possible.

We will require the garment to be returned to us to be examined, and if the garment is correctly identified as faulty, the customer will be reimbursed any postage fees that may have applied to return the garment. A receipt for the postage cost must be enclosed. No refunds will be issued for postage without a receipt.

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