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Returns & Exchanges

Exchange/Return Form

Download Exchange/Return Form (PDF Format)

Download Exchange/Return Form (Doc Format)

Download NZ Customers Exchange/Return Form (PDF Format)

Download NZ Customers Exchange/Return Form (Doc Format)

 

Angel Maternity allows customers to return or exchange item(s) (except underwear) which is faulty or not fitted. Return/exchange is only available for item(s) still currently available for sale online. Angel Maternity online customers have an extended exchange time frame of up to 21 days from the date item(s) was received. Please allow up to 10 working days for the refund to appear in your account.

Customers are responsible for any cost associated with returning the item(s) to us and any additional postage cost for exchange items.

Angel Maternity strongly suggests using a postage bag with tracking. Angel Maternity will not be responsible for any lost parcel sent by customers, which does not have a tracking number.

For Australian and NZ customers, $8.50 postage fee will be deducted from the refund if the total order amount is less than $100 after the return.

Please note that if items from an order are returned in accordance with our returns policy and have been purchased via AfterPay, there will be a 6% processing fee deducted from the total refund amount.

Australian Customers

An Exchange/Return Form is available above to download. Please send the parcel with the form to:

Angel Maternity Return Department
Unit 46, 5 Gladstone Road,
Castle Hill, NSW 2154

Angel Maternity strongly suggests using a postage bag with tracking such as Express Post or Registered Post.

New Zealand Customers

An Exchange/Return Form is available above to download. Please include the form in the parcel and send a copy via email to warehouse@angelmaternity.com.au. Please send the parcel with the form to:

Angel Maternity Return Dept. NZ
PO Box 210062 
Laurence Stevens Drive
Auckland 2154

International customers

Please provide a contact number and credit card details, or tick for approval on the exchange form that the credit card may be charged for the returning freight costs.

Faulty Item(s)


Angel Maternity does its best to ensure that all customers receive item(s) of top quality. However, in the situation where you believe that an item(s) may appear faulty, or different from the description provided on the website, please contact the Sales Team immediately on 1800 919 688, and we will try to resolve the issue as quickly as possible.

We will require the item(s) to be returned to us for assessment. If the item(s) is correctly identified as faulty, the customer will be reimbursed any postage fees that may have applied to return the item(s). A receipt for the postage fee must be enclosed with the returned item(s). No refunds will be issued for postage without a receipt.

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