Returns & Exchanges Policy

At  Angel Maternity, your satisfaction is our priority. We offer store credit or refunds for eligible items returned within 30 days of delivery. Please follow these steps to initiate a return:

  1. Log in to your account.
  2. Select the items you wish to return from your order.
  3. Submit your return request.

Our team will review your request and email you a return label within 2 business days.

Return Conditions

Returns will only be accepted if the following conditions are met:

  • Items are unworn and in their original condition with all tags attached.
  • Items have no marks or stains, including makeup or spray tan.
  • Items are returned within 30 days of the delivery date.
  • Items are free from any odor, including deodorant, perfume, or washing powder.
  • Underwear and stockings cannot be returned for hygiene reasons.
  • A valid receipt or proof of purchase is provided.

Angel Maternity reserves the right to reject returns that do not meet these conditions or are returned after the 30-day period. In such cases, the items will be sent back to the customer, and any associated shipping costs will not be covered by Angel Maternity.

Store Credit (Gift Card)

Store credit will be issued in the form of a gift card and sent to your email. Gift cards are valid for 12 months and can be used for future purchases.

If there is any discrepancy in your store credit, please contact us at customercare@angelmaternity.com.au with your order number and a brief explanation for further assistance.

Refunds

Refunds are available for items returned within 30 days of the delivery date and are subject to a $9.95 postage & handling fee, deducted from your refund at the time of processing. For orders over $1500, we offer one-time free returns, and the postage fee is waived.

  • Refunds are processed back to the original payment method.
  • If multiple payment methods were used (e.g., store credit + PayPal/Credit Card), the funds will be refunded accordingly.
  • Refunds may take up to 10 business days to reflect in your account.

Final Sale Items

Items marked as final clearance are only eligible for store credit.

Faulty Returns

In the rare case of receiving a faulty item, we’re happy to offer a replacement, store credit, or full refund, provided:

  • The item is unworn and in its original condition with all tags attached.
  • You notify us within 14 days of delivery by emailing customercare@angelmaternity.com.au with:
    • Your order number.
    • A brief description of the fault.
    • Photos showing the fault.

Once approved, faulty returns must be sent back promptly. Refunds for faulty items may take 5–7 business days to process. If the funds are not reflected in your account after this time, please contact us for further assistance.

Note: If a fault is discovered after wearing the item, please declare this in your email. Items returned without tags or prior declaration may be sent back to the customer upon further inspection.

Important Information

  • Changes to your return request cannot be made once the return has been posted. Any changes must be arranged with Customer Care prior to shipping.
  • Returned items must be in original condition—unworn, unwashed, with all tags attached. Shoes must be in their original box or carton.
  • Domestic returns initiated via the provided return link will include a prepaid shipping label.
  • We offer free return shipping for store credit resolutions.
  • Refunds for orders under $150 will have a $9.95 postage fee deducted. For orders over $150, we offer free returns.
  • For returns not initiated via the return link, a store credit will be issued upon receipt of the items.

Please ensure your name and order number are clearly visible on the return parcel label. If using a return label provided by us, this information will already be included.

     

    LAST UPDATE: DEC 2024