|For Australian Retail Customers|
Express and Standard Registered Postage Delivery
|For International Retail Customers|
Order confirmation & tracking
You will receive a confirmation email within a few minutes of placing your order. Once the goods have been dispatched, you will receive another email containing your tracking number and a link to the relevant carrier's site, so that you can always track your order.
Backorders and Out of Stocks
If part or all of your order is on backorder, you will receive an email from us with details of the backorder. Any backordered items will be sent separately via Standard Registered Post at no additional cost to you.
We will also strive to offer alternative items where possible. We will endeavour to contact you with information on suitable alternative items for you to choose from, if required.
Signature upon delivery
All orders are sent via couriers, so please ensure that you provide a delivery address that will allow for a signature to be obtained upon delivery. If this is not possible, please leave a note (in the delivery instructions in the checkout process) for our delivery drivers with the specific secure delivery instructions. Delivery drivers may also leave a calling card with full details on who to redeliver or collect your item(s).