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Shipping/Delivery

Delivery Times

Please note: as we're approaching the festive season with a higher volume of orders, it may take up to 10 working days for your order to be dispatched. 

Christmas 2020 Cut Off Dates for Australia
We recommend placing your orders in by 10 December 2020 for regular registered postage and by 17 December 2020 for express postage, for a better chance of receiving it by Christmas time. Due to the current situation of Covid-19, we cannot guarantee delivery times.

Christmas Cut Off Date for New Zealand
We recommend placing your orders in by 10 December 2020 for a better chance of receiving it by Christmas time. 

*We try our best to fulfil all orders within the specified time frame, and we rely on Australia Post to deliver your order as soon as possible. However, with the busy period towards Christmas and end of year celebrations, some delays may occur that are outside of our control.

For Australian Retail Customers

Free Postage
If you spend more than $50 in one transaction, you are automatically eligible for free standard registered postage, and fully paid orders (indent stock excluded) will be dispatched within 3-10 working days (Mon-Fri, excluding public holidays).

Standard Registered Postage Delivery
Standard registered delivery is $8.50 and orders are usually dispatched within 3-10 working days (Mon-Fri, excluding public holidays).

Express Registered Postage Delivery 
Express postage is $12.90. For in stock and paid orders placed before 12 noon, your order will be dispatched on the same day. For orders placed after 12 noon, they will be dispatched the next working day (Mon-Fri, excluding public holidays) while stocks are available.

Delivery Times
We use Australia Post for Angel Maternity deliveries. We provide realistic delivery times for your goods, however on occasion there are circumstances that are out of our control and delays may occur. If you are concerned about a delayed order, please contact us at: warehouse@angelmaternity.com.au or call 1800 919 688.

For deliveries to Victoria
Due to Covid-19, please be aware that a longer period of delivery times may apply to customers in Victoria. If you require your order sooner, please select Express Shipping, however we cannot guarantee delivery times.

For deliveries to Western Australia (WA)
Please note, that for all orders with a Western Australia delivery address, our delivery times are longer. If you require your item sooner, please select Express Shipping.

 

Local Pickup

You can now select Local Pickup at checkout so you can easily pick up your online order from our Castle Hill Store. You won't be charged for a shipping fee. After you place your order for local pickup, you will be emailed your order confirmation. On average, it will take us at least 1 work day (Tue-Fri) to get your order ready. Once your order is ready to be picked up, you will receive an email notification. To collect your order from our Castle Hill store, you will need to bring BOTH:

  1. A copy of your order confirmation (on your mobile phone/printed)
  2. Proof of ID.

Please contact us if you chose Local Pickup but you are unable to pick up your order from our Castle Hill store. We will invoice you the shipping cost prior to processing your order.

The Castle Hill store is open Tuesdays to Saturdays (closed on Sunday and Monday). Go to https://angelmaternity.com.au/pages/stores for store opening hours.

 

For International Retail Customers

International shipments are subject to the following flat rate shipment cost:
  • New Zealand AU$8.50 (*Free registered postage for orders over AUD$50)
  • Asia Pacific AU$39
  • North America & Canada AU$39
  • Europe AU$39
  • Rest of world AU$39.

Please be aware that you may have to pay import taxes, customs duties, and/or fees when your order arrives at your country. These fees are imposed by your government and we have no control over your country’s customs procedures. Angel Maternity is not responsible for paying these additional fees. If you require more information, please contact your local customs office or postal service.

Shipping time may also be affected by local custom processes.

Order confirmation & tracking

You will receive a confirmation email within a few minutes of placing your order. Once the goods have been dispatched, you will receive another email containing your tracking number and a link to the relevant carrier's site, so that you can always track your order.

 

Back Orders and Out of Stocks

If part or all of your order is on back order, you will receive an email from us with details of the back order. Any back ordered items will be sent separately via Standard Registered Post at no additional cost to you.

We will also strive to offer alternative items where possible. We will endeavour to contact you with information on suitable alternative items for you to choose from, if required.

 

Signature upon delivery

All orders are sent via Australia Post, so please ensure that you provide a delivery address that will allow for a signature to be obtained upon delivery. If this is not possible, please leave a note (in the delivery instructions in the checkout process) for our delivery drivers with the specific secure delivery instructions. Delivery drivers may also leave a calling card with full details on who to redeliver or collect your item(s).