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Angel Maternity allows customers to return or exchange item(s) (except underwear briefs and hosiery) which is faulty or not fitted. Items must be unworn with tags still attached. Return/exchange is only available for item(s) still currently available for sale online. Angel Maternity online customers have an extended exchange timeframe of up to 21 days from the date item(s) was received. Please allow up to 10 working days for the refund to appear in your account.
Customers are responsible for any cost associated with returning the item(s) to us and any additional postage cost for exchange items.
Angel Maternity strongly suggests using a postage bag with tracking. Angel Maternity will not be responsible for any lost parcel sent by customers, which does not have a tracking number.
For Australian customers, $8.50 postage fee will be deducted from the refund if the remaining order amount is less than $50 after the return, or if the whole order is returned.
For NZ customers, $8.50 postage fee will be deducted from the refund if the remaining order amount is less than $80 after the return, or if the whole order is returned.
Please note that if items from an order are returned in accordance with our returns policy and have been purchased via buy now pay later provider (e.g. Humm, AfterPay), there will be a processing fee deducted from the total refund amount.
Australian Customers
An Exchange/Return Form is available above to download. Please send the parcel with the form to:
Angel Maternity Return Department
Unit 46, 5 Gladstone Road,
Castle Hill, NSW 2154
Angel Maternity strongly suggests using a postage bag with tracking such as Express Post or Registered Post.
New Zealand Customers
An Exchange/Return Form is available above to download. Please include the form in the parcel and send a copy via email to warehouse@angelmaternity.com.au. Please send the parcel with the form to:
Angel Maternity Return Dept. NZ
PO Box 210062
Laurence Stevens Drive
Auckland 2154
International customers
Please provide a contact number and credit card details, or tick for approval on the exchange form that the credit card may be charged for the returning freight costs.
Australian Local Pickup Customers
We accept return or exchange item(s) (except underwear briefs and hosiery) which is faulty or not fitted. Items must be unworn with tags still attached. Return/exchange is only available for item(s) still currently available for sale online. Angel Maternity local pickup customers have an extended exchange timeframe of up to 21 days from the date item(s) was picked up. Please allow up to 10 working days for the refund to appear in your account.
An Exchange/Return Form is available above to download. You will need to complete the Exchange/Return Form, and then drop off the item(s) for return/exchange with the completed form at the Castle Hill store. We are not able to process returns/exchanges at the Castle Hill store. The item(s) will then be sent back to our warehouse for processing.
If you are exchanging item(s), you will be notified via email when your exchange item(s) can be picked up from the Castle Hill store.
Please note that if items from an order are returned in accordance with our returns policy and have been purchased via buy now pay later provider (e.g. Humm, AfterPay), there will be a processing fee deducted from the total refund amount.
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