For Australian Retail Customers
Christmas Cut Off Dates
Due to high demand during the Christmas period, there may be some delays in shipment and delivery. We will do our best to ensure your order arrives in time for Christmas. To help us get your items to you on time, please place your orders by the below dates:
- For delivery to WA, order by Wednesday, 11th December 2019
- For delivery to QLD/TAS, order by Friday, 13th December 2019
- For delivery to VIC/NSW/SA, order by Monday, 16th December 2019.
Please note times are based on standard delivery to metro areas. Rural and regional areas may take longer. View the standard delivery times on the Australia Post website.
Free Postage
If you spend more than $50 in one transaction, you are automatically eligible for free registered postage, and fully paid orders (indent stock excluded) will be dispatched within 2-3 days (Mon-Fri).
Express and Standard Registered Postage Delivery
Express postage is $12.90. For in stock and paid orders placed before 12 noon, your order will be dispatched on the same day. For orders placed after 12pm, they will be dispatched the next working day while stocks are available.
Standard registered delivery is $8.50 and orders are usually dispatched within 2-3 working days (Mon-Fri).
Transit time includes normal weekdays. Often Saturdays, Sundays, and major holidays are not included in transit time estimates.
Delivery Times
Please allow extra time for shipping companies to deliver your orders leading up to the Christmas period.
We use a selection of experienced and reputable delivery companies for all Angel Maternity deliveries. We provide realistic delivery times for your goods, however on occasion there are circumstances that are out of our control and delays may occur. If you are concerned about a delayed order, please contact us at: warehouse@angelmaternity.com.au or call 1800 919 688.
For deliveries within Western Australia (WA)
Please note, that for all orders with a Western Australia delivery address, our delivery times are longer. For standard shipping, please allow 7 - 10 working days for delivery. If you require your item sooner, please select Express Shipping and your order will be sent via air freight.
For International Retail Customers
Due to high demand during the Christmas period, there may be some delays in shipment and delivery. International shipments are subject to the following flat rate shipment cost:
- New Zealand AU$8.5 (*Free registered postage for orders over AUD$50.)
- Asia Pacific AU$20
- North America & Canada AU$20
- Europe AU$20
- Rest of world AU$25
Order confirmation & tracking
You will receive a confirmation email within a few minutes of placing your order. Once the goods have been dispatched, you will receive another email containing your tracking number and a link to the relevant carrier's site, so that you can always track your order.
Back Orders and Out of Stocks
If part or all of your order is on back order, you will receive an email from us with details of the back order. Any back ordered items will be sent separately via Standard Registered Post at no additional cost to you.
We will also strive to offer alternative items where possible. We will endeavour to contact you with information on suitable alternative items for you to choose from, if required.
Signature upon delivery
All orders are sent via Australia Post, so please ensure that you provide a delivery address that will allow for a signature to be obtained upon delivery. If this is not possible, please leave a note (in the delivery instructions in the checkout process) for our delivery drivers with the specific secure delivery instructions. Delivery drivers may also leave a calling card with full details on who to redeliver or collect your item(s).
Some countries may collect custom fees on our products and other imported merchandise. Due to the local customs-collection process this may result in a later delivery time than originally estimated in the shipping calculator. Any local duties, customs, and taxes that apply must be paid by the recipient upon delivery.
