Angel Maternity

Returns and Exchanges - Policy and Procedures

Angel Maternity allows customers to return or exchange a product (except underwear) which is faulty or not fitted.

An Exchange Form is available online to download. Please complete this form if you wish to exchange or return to Angel Maternity. Please send the parcel with the form to:

Angel Maternity Return Department
Unit 52/5 Gladstone Road,
Castle Hill, NSW 2154

Angel Maternity allows customers who have shopped online to have an extended exchange time frame of up to 14 days.

Customers are only allowed to request an exchange for garments that are still currently available for sale online.

Australian customers are required to enclose a prepaid postage bag if wishing to have products sent back for an exchange. Angel Maternity strongly suggests using a postage bag with tracking available such as Express Post or Registered Post. Angel Maternity will not be responsible for any parcel sent by customer that is lost in transit, which does not have a tracking number.

International customers are required to provide credit card details, or tick for approval on the exchange form that the credit card may be charged for the returning freight costs.

New Zealand customers can return parcels locally to: 93 Cook Street, Howick, Auckland 2014, New Zealand.

Exchange Form

Download Exchange Form
(PDF Format)

Download Exchange Form
(Doc Format)

Faulty Garments

Angel Maternity does its best to ensure that all customers receive goods of top quality. However, in the situation where you believe that a garment may appear faulty, or different from the description provided on the website, please contact the Sales Team immediately on 1800 919 688, and we will try to resolve the issue as quickly as possible.

We will require the garment to be returned to us to be examined, and if the garment is correctly identified as faulty, the customer will be reimbursed any postage fees that may have applied to return the garment. A receipt for the postage cost must be enclosed. No refunds will be issued for postage without a receipt.